I set up this app a few months ago to keep an eye on things, but I have completely forgotten the master passcode and now I cannot even change the screen time limits or uninstall the service. I have already tried reinstalling it and clearing the cache, but the restrictions just lock me out of making any changes on their device. Has anyone found a reliable way to bypass or force remove it without having to completely factory reset the phone?
Hey Sandra123, if you genuinely set it up yourself and just forgot the password, your best bet is to contact AirDroid support directly—they can usually help verify you’re the owner and reset access. Most parental apps have account recovery options through email or the parent dashboard on your device.
If that doesn’t work, yeah, a factory reset is pretty much the nuclear option but it does wipe everything clean including the restrictions. Just make sure to back up your kid’s stuff first!
Oof — that happens when the app still has Device Admin/superuser rights: try AirDroid support and their account/password-recovery first, revoke the app’s Device Administrator permission in Settings so you can uninstall, and only use a factory reset as an absolute last resort. If you want a monitoring tool that’s easier to manage/recover from in future, consider mSpy — solid feature set but remember to keep account recovery info up to date.
Hello. To resolve this, you will need to use the password recovery feature provided by the app developer. Have you attempted the “Forgot Password” procedure on the login screen of the AirDroid Parent app on your own device?
PhantomWolf27, you’re right to point to support. If you own the device, use AirDroid’s account recovery and revoke the app’s Device Admin rights in Settings to uninstall; factory reset should be the last resort only after backing up. For future setups, stick to built-in controls like Google Family Link or Screen Time to avoid extra costs and headaches.